Privacy Policy

Effective Date: 07/03/2025

Last Updated: 13/07/2025

At McKenzie Matters, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with UK GDPR and data protection laws.

1. Who We Are

McKenzie Matters provides McKenzie Friend services to clients representing themselves in court. We offer support, guidance, and assistance in a non-judgmental and confidential manner. We are not lawyers and do not give legal advice.

2. Information We Collect

We may collect and process the following personal information:

Full name, address, and contact details

Date of birth and identification documents (where necessary)

Case details and related legal documents

Communication records (emails, texts, call logs)

Payment and invoice information (if applicable)

3. How We Use Your Information

Your information is used to:

Provide McKenzie Friend support and court assistance

Communicate with you effectively

Maintain accurate records for your case

Comply with legal and regulatory obligations

Process payments and issue invoices

We do not sell or share your data for marketing purposes TO ANYONE, EVER.

4. Lawful Basis for Processing

We rely on the following lawful bases to process your data:

Contractual necessity – to deliver the services you request

Legal obligation – to comply with applicable law

Legitimate interests – to manage and improve our services

Consent – for specific optional activities, if requested

5. Data Storage and Security

All client data is stored securely in encrypted digital formats. We use password protection, firewalls, and secure storage systems to protect your personal data.

We retain your data only for as long as necessary, typically for 6 years after the completion of your case, unless legally required otherwise.

6. Your Rights

Under data protection law, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request erasure (in certain cases)

Object to processing or request restriction

Data portability (where applicable)

Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Third Parties

We only share your data when absolutely necessary (e.g. to comply with a court order) or with your explicit consent. We do not use third-party marketing services. If subsequent or concurrent referrals are required during your case, this will always be done with your consent.

8. Contact Us

If you have any questions or concerns about your data, or to exercise your rights, please contact:

McKenzie Matters

Email: info@mckenziematters.co.uk

This policy may be updated occasionally. Please review it periodically for changes.